Monday 19th September


 

Our offices will be closed on Monday 19th September. 

We re-open at 9am on Tuesday 20th September.

 

    

If Co-op Homes normally carries out repairs for you:

     
           

No urgent or routine jobs will be carried out while we're closed  but if you're unfortunate enough to suffer an emergency please still call the normal number, 020 3166 2608.  Your call will be redirected to Pinnacle, our out-of-hours contractor, who will make arrangements to make the situation safe.  You might need to make a second appointment to complete the job when our offices re-open

.What is an emergency repair?

  • Complete loss of water or burst pipes

  • Complete loss of electricity (after checking your fuse board, individual sockets and ensuring you have fuel credit)

  • Blocked soil pipe, main drain or WC (if you only have one WC in the house)

  • Loss of heating and/or hot water

  • Major structural defect that affects the stability of the building or is potentially unsafe

  • Broken windows or doors following a break-in (police crime number must be provided)

  • Offensive, racist or hate crime graffiti

              
 If you're a Bramleys or Minster member  Please refer to your own repairs services' arrangments
 If you're a Ealing, Chippenham, Flame, Nimbus or Senacre member  Please let a member of your committee know if an emergency repair arises.
 ALL residents:  For a complete loss of gas supply (after checking your fuel credit), or a smell of gas, please turn off your supply at the meter and call National Grid  IMMEDIATELY ON 0800 111 999. 

 

For repairs that are not an emergency, you can still report online at Fixflo coophomes.fixflo.com and we will process your issue when we re-open.

Or text us on 07398 377388 with your message or simply text

 

 BAL for your rent balance
 RENT to ask to speak to someone about your rent account
 DD to set up a direct debit
 REPAIR

to report a repair

and we'll get back to you when we re-open.

Thank you.

Co-op Homes