Tenant Satisfaction Telephone Surveys

We've been working with IFF research to learn more about you and satisfy the Regulator.  This applies to Co-op Homes tenants only.

Some frequently asked questions:

Why are you carrying out this research?
We value your opinion. We use a specialist independent market research agency, IFF Research to carry out this research. A key aim of the research is to gain a clearer understanding of you, so we can better understand your needs and improve the services we provide to our customers.

Who will call?
IFF Research is an independent social and market research agency with a strong reputation for delivering high quality and high impact research. IFF Research offer a full range of research services from a single site in London.

When will they call?
We have commissioned our external partner, IFF Research, to undertake the survey on our behalf and any calls will come via 02031487719. To give you flexibility on when you can take part they call between 9am-8pm Monday – Friday and between 11am-4pm on Saturday.

What will IFF Research ask me?
IFF Research will ask questions about a number of services we deliver to our customers. This might include repairs, antisocial behaviour and communal cleaning. We recognise that some of these topics may be quite sensitive, should you wish - IFF Research can keep your responses completely confidential, however if there are any questions which you would prefer not to answer please let the interviewer know. We will never include anything in our reports that could personally identify an individual.

How long will the conversation take?
The conversations are usually very short to allow you to reduce disruption to your day. However, it is your opportunity to share your opinions so this can be dictated by you.

How do we keep your data and Information secure?
Your privacy is very important to us. IFF Research go to great lengths to preserve your privacy and protect the personal data used in conducting all research. For full details about IFF Research’s privacy policy please follow visit their website via: IFF Research | GDPR

Ready to take part?
If you would like to take part all you need to do is wait for IFF Research to reach out. Please note the research is completely voluntary, if you do not want to take part just let IFF Research know when they reach out and you will be opted out.

What will you do with the information collected?

After each exercise we will receive your feedback from IFF.  Our Managers will discuss this and make sure that your comments and experiences help us to shape our services for the benefit of everyone.  The results will also be combined with those of RHP and submitted to the Government.  The Group performance will be published annually on the website of RHP.