57 homes in the Stockwell Area of the London Borough of Lambeth
Making a Compliant and Learning from Complaints
The Co-op welcomes feedback. If something hasn’t gone right, you can ask the Co-op to investigate. If you would like to raise a complaint, please follow the Co-op’s Complaints Policy, which is attached below. The Co-op takes all complaints seriously because they allow the Co-op to resolve problems, provide redress, learn from mistakes, and improve services.
The Co-op annually reviews what it has learnt from complaints. You can read the Co-op’s Annual Complaints Report and the Management Committee’s Response below.
The Co-op is a member of the Housing Ombudsman’s Scheme, and annually reviews its compliance with the Housing Ombudsman’s Code. You can read the Co-op’s Annual Self-assessment against the Housing Ombudsman’s Complaint Handling Code below.
