How to pay your rent

Your rent is due on the 1st of the month and in advance. Please remember that it is YOUR responsibility to pay or make arrangements to pay your rent even if you are in receipt of welfare benefits.

As Minster residents receive a digital only service for us, the payment methods available are as follows:


Housing Benefit  You MUST notify  your Housing Benefit office if your situation or circumstances change (for example if you start or stop working). If you're not sure if you're entitled to this benefit (or Council Tax Benefit) there are online calculators that will give you an idea.  Click here for an example.
Direct Debit This is an instruction to your bank or building society to make a regular payment to us from your account. All Direct Debits are backed by your bank's guarantee.  If you'd like to pay your rent by direct debit please contact us or text "DD"to 07398 377388
 Allpay All residents were issued with an Allpay card on joining Co-op Homes.  The Allpay card is a plastic swipe card with your name and rent account number on it. It isn't a credit or debit card but you can use it with cash, cheque or debit card at any Post Office or Payzone or Paypoint outlets. Cards are normally issued at the start of a tenancy but we can supply you with another one at any time if you send us an email 

You can also use Allpay card over by ringing the automated payment service on 0844 557 8321 or by using their dedicated webpage at

My Tenancy Using your My Tenancy account and details from your Allpay card, you can click the link directly on your rent statement in My Tenancy to make an immediate payment with a debit card. Alternatively, visit



Members can check their rent balance at any time by going to MyTenancy or by texting "BAL" to 07398 377388