Compliments and Complaints

We know that sometimes things go wrong. It really helps if you let us know straight away so that we can put things right as quickly as possible. We try to learn from our mistakes and our Senior Management Team regularly reviews complaints to ensure that we learn from them.


We want you to enjoy the experience of living in our homes or being one of our co-op clients. 

Please tell us if you're happy or unhappy with our services or with other issues related to your housing. We're committed to providing a quality customer service to all our residents and to help us achieve this we're open to comments, compliments, suggestions and complaints from customers on any part of the organisation. Its important for us to get this feedback, good or bad, as we use this to continually improve our service.

Complaints policy

Please see a copy of the our current policy below in 'related files'. This policy was reviewed in 2023 to ensure compliance with the changes made to the March 2022 Housing Ombudsman Complaints Code. The annual self-assessment form is also included in the files to evidence compliance. If you have any questions about this, please contact us.

Document Consultation

We'd also like to hear what you think about our documents, standards and policies as they're reviewed. Is there any other information you would like us to add? Have we missed anything? Your views on our services and performance is crucial and we would be really pleased if you would like to be involved in how we shape our services to you and all our customers as well as the information we produce.

Giving feedback is easy

So, whether you’re delighted or unhappy with any aspect of our service please let us know - if you want to compliment one of our team for giving you really good service, please click here.  If you have a problem with any Co-op Homes service, please click here.  We will do everything we can to put your problem right as soon as possible.