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Report your repair

We’re pleased to announce that we shall be introducing a more comprehensive essential repairs service (subject to the availability of contractors) where this a service Co-op Homes provides for you, from 1st June as we enter the next phase of a controlled easing of lockdown.

This will not be a full repairs and maintenance service. All repair requests will be initially assessed by the team and only passed through to a contractor if there is one available and all additional health and safety measures to safeguard all concerned can be met.

To report a emergency repair please call us on 020 3166 2608.

We therefore ask you to:

  • Please call us to report a repair if this is a service Co-op Homes provides for you. We ask you NOT to use Fixflo to report repair requests online at the moment. We will need to discuss the urgency of your repair and ask you questions about the health of your household, other COVID-19 related issues and check the availability of contractors before accepting your request so please phone us on 020 3166 2608.

  • You may also email a request with your details including a contact number to chsrepairs@coophomes.coop and we will call you back.

  • Only contact us if your repair cannot wait. This is due to the restricted availability of contractors and the need for us to prioritise our resources and focus on the more urgent repairs.

  • Be assured that contractors will be wearing the necessary PPE (Personal Protective Equipment) and only attending in accordance with the guidance set out in their company’s Health and Safety Risk Assessments.

  • Please ensure that you and any members of your household adhere to the current recommended social distancing measures and respect any requests operatives make when they arrive for the appointment. Failure to comply could lead to the contractor refusing to enter (or immediately leaving) your property and not completing the repair/service.

  • Note that jobs will only be attended if there is a confirmed appointment date.

 * If you're a member of Ealing, Chippenham, Minster, Flame or Nimbus co-ops please contact a member of the committee for repairs advice. Longlife and Bramleys co-ops have different repairs arrangements and you are asked to check your co-op's own page under the "Client Co-ops" tab above.