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Report your repair

We're pleased to offer our customers access to a new repairs ordering system (where Co-op Homes provides this service to your organisation).  We've teamed up with Fixflo to introduce a self-serve online repairs ordering system that is quick and easy to use. After you've logged in and registered the first time, you can save the details to the  home screen on your device and instantly click the link each time you need to make a request.

There's now the benefit of allowing you to report repairs in over 40 different languages and offers self-help guides which may help resolve your issue even quicker.    Whilst we hope that giving you access to order your own repairs (if this something that Co-op Homes does for you), is convenient,  you should still phone us on 020 3166 2608 if your issue is an emergency so we can deal with it instantly.  

If Co-op Homes manages your repairs, on this page you can log a repair request directly into our new repairs reporting system, FIXFLO *.

Click the link on the image on the left to be taken directly to the self-service page. 

 

Try to enter as much information as you can about the problem and attach a photo or video if possible.  While browsing the site you'll also find some useful help information that may help you resolve the issue yourself!

*Please note that we have the right to refuse certain repairs requests. Our agreement to carry out repairs will depend upon the terms of your tenancy and your landlord’s repairs policy.

 

Click the link at the bottom of this page for a quick demonstration of how easy it is to order repairs!

You may also report a non-emergency repair to us by

  • Texting REPAIR (with a brief summary of the problem) to 07398 377388.

If you are a member of Ealing, Chippenham, Flame or Nimbus co-ops you should contact a member of the committee for advice.

Longlife and Bramleys co-ops have different repairs arrangements and you are asked to check your co-op's own page under the "Client Co-ops" tab above.

After submitting your repair request online or by text you'll receive confirmation that your request has been sent successfully. We aim to respond to all repair requests within one working day of receipt but if you have not received a response in that time please call us on 020 3166 2608 during office hours or email CHSRepairs@coophomes.coop.

Please do not use this page to report a repair which is an emergency.

For emergencies please telephone 0203 166 2608.

Calls outside of office hours will be transferred to our emergency out-of-hours contractors, Pinnacle.