If your repair is an emergency, please phone us on 020 3166 2608.
For all other repairs, you can report them online using fixflo, just click on the image below to register (if you are using it for the first time) and tell us about your repair.
Alternatively you can speak to us about any repair related issue by phoning us on 020 3166 2608.
You can also check to see if you are responsible for the repair here Repair Responsibilities
Using Fixflo - try to enter as much information as you can about the problem and attach a photo or video if possible. While browsing the site you'll also find some useful help information that may help you resolve the issue yourself.
This video explains how to report your repair online.
Priorities
Some repairs are more urgent than others and we will let you know if your repair is an:
Emergency Repairs will be attended to within 24 hours
Urgent repairs will be attended to within 7 days
Routine Repairs will be attended to within one calendar month
We're committed to ensuring that all our customers are treated equitably in respect of the maintenance of their home and that all residents have equal access to our repairs service. We will make note of any special vulnerabilities, and with the tenants request share this with the contractor if this will have an impact on the success of a repair appointment.
You can also report a non-emergency repair to us by texting REPAIR (with a brief summary of the problem) to 07398 377388. After submitting your repair request online or by text you'll receive confirmation that your request has been sent successfully. We'll try to respond to all repair requests within one working day of receipt but if you haven't heard back within that time please call us on 020 3166 2608 during office hours or email CHSRepairs@coophomes.coop.
* If you're a member of Ealing, Chippenham, Flame, Minster, Senacre or Nimbus co-ops please contact a member of your committee for repairs advice. Longlife and Bramleys co-ops have different repairs arrangements and you are asked to check your co-op's own page under the "Client Co-ops" tab above.
Calls outside of office hours will be transferred to our emergency out-of-hours contractors, Pinnacle.
