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Report a Repair

The majority of our residents can report a non-emergency repair to us by

  • completing the online form below,
  • or simply text REPAIR (with a brief summary of the problem) to 07398 377388.

If you are a member of Ealing, Chippenham, Flame or Nimbus co-ops you should contact a member of the committee for advice.

Longlife and Bramleys co-ops have different repairs arrangements and you are asked to check your co-op's own page under the "Client Co-ops" tab above.

After submitting your online form you will receive confirmation that your request has been sent successfully. We aim to respond to all repair requests within one working day of receipt but if you have not received a response in that time please call us on 020 3166 2608 during office hours or email

Please do not use this form to report a repair which is an emergency. For emergencies please telephone 0203 166 2608 where calls outside of office hours will be transferred to our emergency out-of-hours contractors, Pinnacle.

Preferred daytime contact number
Please let us know as much about the problem as possible.
Please identify which room, which floor or anything else that will help explain the problem and help us select the best contractor to solve your problem.

Attaching a photo helps us identify the repair and select the correct contractor. Could you please take a photo of the repair / damage and upload it here. Thank you.