Your rent is due one week or one month in advance and it is YOUR responsibility to pay your rent to your housing provider even if you are in receipt of welfare benefits. Payment is due every Monday for those with a weekly tenancy or by the first of the month for those with a monthly tenancy.
There are a variety of options available for you to pay your rent - see below. The general rules apply to all residents, whether you are a tenant of Co-op Homes or a member of a housing co-operative.
You can also check your rent account online by using My Tenancy
You should tell us straight away if you're having difficulties paying your rent.
We would be pleased to provide you with free advice and do our best to help you bring your rent account back up to date.
It is extremely important that you make contact with us as soon as you start having financial difficulties as we can only help you once we know there is a problem. Getting behind with your rent could put you at risk of losing you home.
You may also be entitled to benefits, speak to us or get help and advice from other agencies. You can also check to see if you are eligible for Universal Credit here Check your Universal Credit eligibility - Citizens Advice
You can also complete a finance health check which is free and unbiased. It's provided by The Money Advice Service and they won't try and sell you anything. You will get you an easy-to-follow personalised action plan with three things you can do now, and some help with plans for the future, whatever your goals may be. Click here to take the health check now
Direct Debit |
This is the easiest way to pay. Once set up, your bank will make the payment automatically so you don't have to think about it, and when the rent increases, the payment is changed automatically. To do this get in touch with us on 020 3166 2608. |
Online |
You can pay your rent online anytime by using Allpay or MyTenancy (our online service). Allpay - you can pay online by going to the Allpay webpage at www.allpayments.net where you can use your Allpay card (issued when you got your tenancy, or phone us to order a new one) to make a payment. MyTenancy - you can also access the Allpay website using the link from your rent statement in My Tenancy |
Telephone |
You can call us directly to pay over the telephone with a debit card, simply call us on 020 3166 2608 and one of our advisers will be pleased to help you. Alternatively you can pay using your Allpay card by phoning the Allpay automated payment service on 0330 041 6497. |
In person |
You can pay at any Post Office, Payzone or Paypoint outlets using your Allpay Card. |
Benefits |
You MUST notify your Benefit office if your circumstances change (for example, if you start or stop working). If you're not sure if you are entitled to Housing Benefit or Universal Credit, there are online calculators that can help check your entitlement to some benefits. Click here for an example. |
