We offer a range of services for residents, all of them are available if you are a resident of Coop Homes, but if we are employed by your coop, it will depend on which services they have asked us to provide.
The services we provide and how to access them is set out below.
We also have a Handbook for residents which you can access using the link at the bottom of the page. There is also more information on the relevant page of this website.
If you're an existing tenant and don't have access to a printer or have special needs that mean you would like the Handbook in a different format please do not hesitate to contact us at customer.services@coophomes.coop.
For customers who wish to have the Tenant Handbook translated into their preferred language please click here for translation information.
| Service | What's included |
How to contact us |
| Repairs to your home | Day to day repairs |
Order repairs and get updates online using Fixflo or phone us on 020 3166 2608 |
| Improvements to your home | Replacement of components like windows/boilers/roofs etc. |
You can check for updates here Asset Management
|
| Safety checks to your home | Checking gas appliances, electrical wiring, fire safety, water hygiene and asbestos |
We will contact you if we need to - please provide access when your safety checks are due.
|
| Neighbour issues | Noise nuisance, disputes, criminal and unacceptable behaviour |
Email your housing advisor or phone us on 020 3166 2608
|
| Managing communal areas | Cleaning and grounds maintenance, parking, trees, communal repairs |
phone us on 020 3166 2608
|
| Personal issues | Domestic abuse, safeguarding, substance dependency, mental health |
Email your housing advisor or phone us on 020 3166 2608
|
| Moving home | Mutual Exchange, Local Authority referrals, transfers |
Email your housing advisor or phone us on 020 3166 2608
|
| Payments | Rent and service charge payments |
Pay online at www.allpayments.net Phone us on 020 3166 2608 You can find more information here Paying your Rent You can check your rent account online at Tenancy |
| Help and advice | Money / debt advice, |
Email your housing advisor or phone us on 020 3166 2608
|
We will all work together to:
Make it easy for you to make contact with the right person.
Ensure our communications with you are honest, regular and proactive from start to finish.
Make sure our team have the skills and knowledge to resolve your questions and do this in a knowledgeable, respectful and friendly way.
Work proactively to ensure our co-op clients’ businesses are compliant and their residents safe.
Deliver all our objectives at the right time and keep everyone updated.
If things do go wrong, we’ll do our best to respond quickly and put things right.
