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Service update from 26 May 2020

COVID-19 update

26th May

As you know, our top priority during COVID-19 has been to help keep you, our teams and contractors safe whilst continuing to deliver important services to you as best we can. To help guide us through this period as safely as possible we have been following the advice of the Government and Public Health England closely. Following their latest guidance, we can confirm:
  • We'll continue to offer emergency repairs only, which includes: no heating or hot water, total loss of power, major leaks, broken toilets (if no other toilet), blocked drains and major structural damage.
  • From 26th May we will be aiming to increase the range of repairs we can provide, and we will work with our contractors to understand which ones are ready to provide more services safely.
  • We’ll be communicating with each of our co-ops separately as services may differ depending on the contractors used and the management services we provide
  • We ask that you still phone to book your repair rather than use our online appointment system. If you or anyone in your household have symptoms of Coronavirus or if you’re self-isolating, please let us know at the time of booking.
  • Please keep your communal areas clear to reduce the fire risk. Our team is still here to help. Email or call 0203 166 2608.
  • If you have any concerns about your rent, please get in touch and we’ll talk you through any support we can offer. We will continue to look for ways to support our most vulnerable customers.
  • Our offices at Teddington and at our co-ops are still closed and our team is currently working from home. This will be reviewed on a month by month basis.

We'll continue to listen carefully to Government advice and advise you to keep checking in to where we'll keep you updated with further changes.