The changes in people movement and a move to a Lockdown environment will impact on the repairs residents will be able to receive.
With this in mind it is our decision to do what is right for our residents and contractors safety and wellbeing. This will mean we will focus on emergency repairs only. This will limit the contact between people but also mean we are there to help in a serious situation. Travel for operatives can then be limited and we can help them have a safer working environment. During this time, unfortunately, there may be some difficult questions asked from our teams on the phone and from operatives that are attending about any current health issues of those people within the property.
As always, we want to assure you that your safety is, and always will be, our number one priority. We continue to keep in line with advice from government and Public Health England. And, as their latest guidance impacts on our services even further this means the following level of service from Co-op Homes is now in place:
Our phone lines are still open and you can you contact us by phone (0203 166 2608) or email (firstname.lastname@example.org)
We appreciate the community support that you’ve already shown one another and your understanding of the situation and would further ask for you to help us keep you safe by:
Not leaving rubbish out or anything else that could pose a fire risk in communal areas.
If you have any concerns about paying your rent please try not to worry but let us know as soon as possible if you’re going to have difficulty paying because of reduced income. Call us or email email@example.com.
Thank you for your support.