Alex Forsyth, Head of Repairs and Operations, has spent years working alongside housing cooperatives across London. With a deep understanding of the pressures and complexities faced by volunteer management committees, Alex shares insights into the importance of consultation, the value of collaboration, and the resilience it takes to make decisions that truly serve the community.
As part of my role delivering services to coops across London, I've had the privilege of working closely with the people who volunteer on their management committees. It has given me a unique perspective on their efforts, challenges, and the impact they have on their communities.
One of the most impressive aspects is how they balance their duties with other professional and personal commitments. It's clear that they dedicate a significant amount of time and energy to their roles, often juggling multiple responsibilities. Their ability to prioritise tasks and stay organised is commendable, and it makes my job as a managing agent smoother. But is this as easy as it sounds?
The pressure to make impartial decisions that affect the entire cooperative is immense. I've seen committee members carefully gather information, consult with experts, and encourage open discussions to ensure well-rounded decisions. To get to this point has its difficulties. They need to foster open communication and use mediation when necessary to navigate differing opinions and interests, as well as sometimes having to manage conflict. Sometimes this can lead to delays and frustrations, but to know everyone has had their say and input is always rewarding. Their commitment to transparency and accountability is evident in the way they document their decision-making process. As a managing agent, I appreciate their thoroughness and the clarity it brings to our operations.
The role of a volunteer can also be emotionally taxing, especially when facing setbacks or criticism. I've seen the committee members maintain resilience and a positive outlook, even in challenging times. Building a support network within the committee can be critical. Alternatively using independent guidance from outside can help maintain impartiality and focus on the positive impact and celebrate successes that keeps them motivated. This is something that really inspires me in my role.
Working as a managing agent for our cooperative housing community has given me a deep appreciation for the dedication and hard work of the management committees. The challenges they face are significant, but so are the rewards. Their ability to make impartial decisions, despite the difficulties, ensures the well-being and stability of their community. Recognising their efforts helps us appreciate the invaluable contributions they make.
