Our offices will be closed on the Good Friday and Easter Monday Bank Holidays, reopening on Tuesday 2nd April.
No urgent or routine jobs will be carried out while we're closed but in the event of an emergency please still call the normal number, 020 3166 2608. Your call will be redirected to Pinnacle, our out-of-hours contractor, who will make arrangements to make the situation safe. You might need to make a second appointment to complete a repair job when our offices re-open.
What is an emergency repair?
If you're a Bramleys or Minster member
Please refer to your own co-op's emergency arrangements
If you're an Ealing, Chippenham, Flame, Nimbus or Senacre member
Please let a member of your committee know if an emergency repair arises.
If you're a Longlife member
Please refer to Home from Home's emergency repairs instructions
For a complete loss of gas supply
For a complete loss of gas supply (after checking your fuel credit), or a smell of gas, please turn off your supply at the meter and call National Grid IMMEDIATELY ON 0800 111 999.
Non-emergency repairs
For repairs that are not an emergency, you can still report it yourself online at Fixflo coophomes.fixflo.com and we'll be happy to process this issue when we re-open on Tuesday 2nd January.
You may also leave a text message on 07398 377388 or simply text:
BAL | for an immediate rent balance |
RENT | to ask to speak to someone when we re-open about your rent account |
DD | to set up a direct debit when we re-open |
REPAIR |
to report a non-emergency repair for attention when we re-open |
and we'll get back to you when we re-open.
Thank you.
Co-op Homes