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Christmas Opening Hours 2019


Our offices will be closed from Christmas Day until Thursday 2nd January 2020.  

 

If Co-op Homes normally carries out repairs for you:

No urgent or routine jobs will be carried out while we're closed  but if you're unfortunate enough to suffer an emergency please still call the normal number, 020 3166 2608.  Your call will be redirected to Pinnacle, our out-of-hours contractor, who will make arrangements to make the situation safe.  You might need to make a second appointment when our offices re-open.What is an emergency repair?

  • Complete loss of water or burst pipes

  • Complete loss of electricity (after checking your fuse board, individual sockets and ensuring you have fuel credit)

  • Blocked soil pipe, main drain or WC (if you only have one WC in the house)

  • Loss of heating and/or hot water

  • Major structural defect that affects the stability of the building or is potentially unsafe

  • Broken windows or doors following a break-in (police crime number must be provided)

  • Offensive, racist or hate crime graffiti                   

If you're a Bramleys, Longlife or Minster member Please refer to your own repairs services' Christmas arrangements 
If you're a Ealing, Chippenham, Flame or Nimbus member Please let a member of your committee know if an emergency repair arises. 
ALL residents: For a complete loss of gas supply (after checking your fuel credit), or a smell of gas, please turn off your supply at the meter and call National Grid  IMMEDIATELY ON 0800 111 999. 

 

If we normally organise your repairs, you can still report urgent or routine repairs when we're closed by visiting repairs.coophomes.coop - We'll be happy to deal with your request when our offices re-open.