We want to attract and employ people who can deliver excellent services to our customers and we see our people as the key to our success. We're a small, dedicated, friendly and compassionate organisation which invests in our people by offering learning and continuous development opportunities. As part of the RHP Group we are holders of IIP (Investors in People) Platinum Award.
If you work or have thought about working in Housing but want to try something a bit different, why not come and work with us supporting small voluntary run housing co-ops? All the co-ops we provide management services for have their own identity and a strong sense of why they exist as a co-op.
Whichever team you work in at Co-op Homes, be it Housing, Finance, Governance or Repairs & Operations, you'll be there to support co-ops and each other to deliver services to residents and work with management committees to deliver an excellent bespoke customer service.
For the current Board Member positions - please visit Eastside People who are carrying out this recruitment on our behalf.
Please see below:
The Vacancy
Who we’re looking for.
As part of Coop Homes, you’ll use your knowledge, organisational skills and enthusiasm to deliver a fantastic service to our customers and create a highly motivated team.
You’ll manage a team that provides great customer service and will lead on the coordination of responses to formal complaints, ensuring compliance. You’ll be key in onboarding new clients and will lead on producing the repairs element of performance reports to clients, managing team based projects.
You’ll have experience in managing and motivating a team to drive performance. We are looking for someone who can deliver excellent customer service and with previous complaints experience, preferably with social housing knowledge.
When we're hiring, we look for people who connect with our values:
You can find a full description of our values here
Please see full job description here
For more information about Co-op Homes, visit us at www.coophomes.coop
Feel a connection? If this sounds like you, click 'here' to apply.
Closing date for applications is 27 May
The Company
Who we are
Hello. We’re Co-op Homes part of the RHP Group. We’re in business to provide management services to around 30 small housing co-operatives, plus we own and manage 315 of our own properties. We’re values driven with a clear strategy, and in everything we do, we’re applying our co-op ethos.
Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer 2024 and holding Investors in People Platinum status. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
We’re based at our main office in Teddington, West London. We offer a flexible approach to work, offering choice and flexibility to enable and empower you to be the best version of yourself, get the best out of your life and do the best for our customers.
If you want to make a difference to our customers, colleagues and beyond, we’re the place for you.
Connecting through difference
We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
Our Co-op ethos
At Co-op homes, how we think, how we behave and how we work is driven by our ethos, it’s what we refer to as the co-op ethos. It’s supported by our values: we care, we deliver, we learn.
At the heart of this is the desire to listen and then act. We believe that this leads to better outcomes for everyone.
In practice this means that we operate on the principle that no one person has all the answers. That it is necessary to create the conditions that allow for open dialog in an environment that is respectful and acknowledges expertise and experience where it’s relevant. As a result, we encourage participation from all areas, including residents, partners, contractors and colleagues.
The outcome should be that people who work for us, with us or receive services from us, have a sense of agency and feel that their voice matters. They also understand that in coming together, we aim to deliver outcomes that benefit the wider community.
Perks of the Job
Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play – you’ll have access to all these benefits during your time with us.
