Publications Scheme
Publication Scheme as a Landlord
Our responsibilities as a landlord under STAIRs.
Registered providers must make seven classes of information available under the Social Tenants Access to Information Requirements (STAIRs).
Below we have provided links to the information we have available on our website under each of the required categories.
If what you’re looking for isn’t here, you can make a request to homes@coophomes.coop.
Names and roles of senior staff - click here
Board members biographies and declarations of interest -
Governance arrangement (e.g, board compositions, terms of reference) - click here
Annual reports - click here
Annual financial statements - click here
Maintenance and improvement plans - click here
Key performance indicators (KPIs) and metrics - click here
Results of tenant satisfaction surveys - click here
Complaints data and how complaints are handled - click here
Repairs and maintenance performance - click here
Tenant engagement plan - click here
Records of tenant panels and forums - click here
Feedback mechanisms and how tenant input is used - click here
Reports on tenant involvement in decision making - click here
Allocations and lettings policies - click here
Anti-social behaviour policies - click here
Repairs and maintenance policies - click here
Complaints handling procedures - click here
Group Safeguarding policy - click here
Group whistle-blowing policy - click here