Customer Policies
Below you will find a number of policies - these only apply to Coop Homes South residents (i.e. not our client coops who have their own policies).
If you are a Co-op Homes' tenant and require help or advice on any aspect of your tenancy or our service delivery, please don't hesitate to contact us via customer.services@coophomes.coop or give us a call on 020 3166 2608.
Allocations Policy (pdf 158 KB)
Adaptations Policy (pdf 212 KB)
Alterations Policy (pdf 160 KB)
Anti-Social Behaviour Policy (pdf 118 KB)
Asset Management Policy (pdf 145 KB)
CCTV Policy (pdf 100 KB)
Decant Policy & Procedure (pdf 255 KB)
Domestic Abuse Policy (pdf 188 KB)
Mutual Exchange Policy (pdf 103 KB)
Recharge Policy (pdf 99 KB)
Rent Arrears Policy (pdf 218 KB)
Repairs Policy (pdf 220 KB)
Tenancy Fraud Policy (pdf 79 KB)
Safeguarding Policy (pdf 189 KB)
Unacceptable Behaviour Policy (pdf 176 KB)
Disabled Adaptations Policy (pdf 212 KB)
Resident Influence Policy (pdf 230 KB)
Gas Servicing Policy (pdf 203 KB)