Moving home

Move

Moving Home

If you live in a property owned by your coop, and Coop Homes are your managing agent, you will need to check with them how they manage lettings.

Four our own homes (residents of Coop Homes South), we don't keep a housing waiting list.  Any move is done via the Local Authority and you'll need to apply to join their housing register.

Urgent Transfers

Opportunities for transfer are only available on an exceptional basis as so few properties become available and the majority of these are offered to the Local Authority.  You will need to speak to your Housing Advisor for more information. 

Circumstances where you may be considered for a direct transfer include; violence, harassment, intimidation, or threats of violence likely to be carried out, or where major works to the property are required.  We may also refer you to your Local Authority for emergency housing.

You can see how few properties we own and where they are in the table below. 

Breakdown of Co-op Homes' properties by size and by borough (310)

Mutual Exchange

The easiest and most common way to get a move is through a MUTUAL EXCHANGE which is when you swap homes with another social housing tenant.  It can be a Co-op Homes property, another housing association or local authority home as long as your tenancy agreement permits this and certain other conditions are met.

If you're interested in a mutual exchange, you can find someone to swap with on www.HomeSwapper.co.uk , a nationwide database of other tenants looking for a swap partner. 

If you're a member of one of our co-ops you can also use Homeswapper, but please enter your landlord as "Co-op Homes" when you register the first time as the subscription for this service is in our name. If you encounter any difficulties or have any questions about mutual exchange, please ask one of our customer advisers for assistance. 

People also can advertise for someone to swap with on cards in local newsagents windows and on social media, such as Facebook Groups where properties are regularly advertised for exchange.

Residents interested in exchanging are strongly encouraged to visit the property they are considering swapping with to view it themselves in person.  You should note that exchanging with a tenant from a different landlord can have implications on your tenure type, rent, affordability, and rights as a tenant.  Please check with your Housing Provider to discuss any potential differences and their implications before you initiate a swap.    

To exchange, each resident must obtain written permission from their respective landlords before any exchange can take place.  Co-Op Homes has the right to refuse an exchange.

Reasons for refusing a Mutual Exchange include: 

  • Rent arrears
  • A current live notice on the tenancy (NOSP, notice to quit, injunction or other court order relating to the current/incoming individual).
  • Current or historical recorded ASB perpetrated by the current/incoming resident in the last 5 years.   
  • The current/incoming tenants’ property is in a state of disrepair and has serious unresolved repair/structural issues that could cause harm. 
  • The incoming resident has dangerous pets/multiple animals. 
  • The property will be overcrowded or under occupied by the incoming/outgoing resident/their family.  
  • There are adaptations in the current resident’s property that are only suitable for a resident who has disabilities. 
  • Unsatisfactory references from the incoming/outgoing resident.   

Refusal exceptions 

 Co-op Homes can in some circumstances agree to mutually exchange residents in arrears if;

  • The tenant in arrears is under occupying their current property and wish to downsize. 
  • They are in receipt of housing benefit/universal credit. 
  • They have been making regular over payments to catch up and agree to re-pay any current arrears by means of a former tenant arrears agreement.