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Privacy policy and cookies


To undertake the functions of Co-op Homes in providing effective housing, we have to obtain, process and store personal information about our applicants, customers and suppliers.  This policy details our obligations on how we treat your personal information,

What is personal information? 

Personal information is information that relates to a living individual, and allows that individual to be identified.

Certain types of personal information is categorised as 'sensitive personal data', this is information which relates to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health, sexual life, alleged or real offences and proceedings from offences.

How do we collect information?

You may provide personal information to us when communicating with us. 

You may communicate with us when making or responding to a housing application, when dealing with your tenancy, when requesting repairs on your property, when making other contact in relation to yourself or your tenancy or when a member of our staff have initiated a contact with yourself in relation to yourself, your tenancy or for any other reason.

Whenever you communicate with us we may need to obtain personal details about you to enable us to perform any actions that may be required as a result of the contact.    

We will only request personal information that is appropriate for our business functions, and you may refuse to provide information if you deem any requests to be inappropriate. Please note that we may not be able to carry out Co-op Homes work for you if you refuse to provide information that stops us doing so.

We may also obtain your personal details from organisations you have dealt with, such as referral agencies/councils and past landlords. How do we use your personal information?  

The purposes for which we process your personal details are:

  • to allow us to assess housing applications;
  • to manage your tenancy;
  • to conduct surveys and statistics on tenant profiles in order to improve services;
  • to conduct surveys and statistics when requested by the Housing & Communities Agency or other Government appointed agencies;
  • to provide you with information about Co-op Homes or housing in general that may be of interest to you;
  • to enable us to comply with our legal and regulatory obligations. Who may we disclose your personal details to?
We may have to provide information to the Housing & Communities Agency  

We may be required by law to disclose your personal details in order to comply with applicable laws and lawful government requests; this could include disclosing personal details to housing benefit offices, the police etc.

Storing your personal information

We are committed to protecting your personal details. We have measures to ensure restricted staff access.

Ensuring the accuracy of your personal information

We are committed to keeping your personal details accurate. Please inform staff of any changes needed to update your personal details. We may require the amendment to be notified to us in writing and for documentation to be provided depending on the nature of the request.    

You may ask to have access to your personal details. Please put your request in writing. An administration fee of £10 is payable. We would need to confirm your identity before providing you with access. Please make the request to The Head of Operations at Co-op Homes, 8 Waldegrave Road, Teddington, Middlesex, TW11 8GT.

Visitors to our website  

To use our website you must first agree to this privacy policy.

Use of cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. You may delete and block all cookies from this site, but parts of the site may not work as they are intended.

When someone visits we collect standard internet log information, such as your IP address, host name, browser type, operating system, etc. This information may be used to help diagnose problems with our server, to administer our website, as well as identify and help us with your use of the site, we may also use this information for other purposes deemed reasonable and necessary.

Cookie Name Purpose
ASP Net session ID ASP Net session ID Used within all sites, this cookie is deleted when you close your browser/end your session.
Cookie Notice cookiemessagehide This cookie is used to record whether the website visitor has closed the "Cookie Notice" on the website
Google Analytics


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Members area


This cookie keeps you logged into the login sections of our website so that you do not need to re-enter your login details more than once during your visit to the site.

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements of the other websites. The below information is provided for convenience and may not be extensive or all-inclusive.

To opt out of being tracked by Google Analytics across all websites visit

To opt out of being tracked by Add this across all websites visit

YouTube cookies

We may embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

How to contact us

If you have any questions about this privacy statement, the practices of our sites, or the services, you can contact us at:

8 Waldegrave Road
TW11 8GT

You can accept this policy by:

Clicking to accept or agree to the policy, where this option is made available to you; or by actually using the site. In this case, you understand and agree that we will treat your use of the site as acceptance of our privacy policy from that point onwards.

Interactive service

You agree to use the services only for purposes that are permitted. You agree not to access (or attempt to access) any of the services by any means other than through the interface that is provided.

You acknowledge and agree that if we disable access to your account, you may be prevented from accessing the services, your account details or any files or other content which is contained in your account.

You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the services. Accordingly, you agree that you will be solely responsible to us for all activities that occur under your account. If you become aware of any unauthorised use of your password or of your account, you agree to notify us immediately.

Exclusion of Warranties

The services are provided "as is" and we give you no warranty with respect to them. In particular, that your use of the services will meet your requirements, your use of the services will be uninterrupted, timely, secure or free from error, any information obtained by you as a result of your use of the services will be accurate or reliable, and that defects in the operation or functionality of any software provided to you as part of the services will be correct.