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Paying your Rent

Your rent is due one week or one month in advance and it is YOUR responsibility to pay your rent to your landlord even if you are in receipt of welfare benefits. Payment is due every Monday for those with a weekly tenancy or by the first of the month for those with a monthly ten​ancy.

 

There are a variety of options available for you to pay your rent. The general rules apply to all residents, however, co-op members should refer to their individual co-op's pages in the menu above for their bank account details and rent payment options.

 

Housing Benefit

You MUST notify your Housing Benefit office if your circumstances change (for example, if you start or stop working).  If you're not sure if you are entitled to Housing Benefit, there are online calculators that can help check your entitlement to some benefits. Click here  for an example.

Standing Order

This is an instruction from you to your bank or building society to make a regular payment to us from your account. If you would like to pay by standing order, please contact us and we would be pleased to help you.

Direct Debit 

(Co-op Homes' tenants only)

This is an instruction to your bank or building society to make a regular payment to us from your account. This option allows us to automatically collect the correct rent due and requires no action by you when your rent changes. All Direct Debits are backed by your bank’s Direct Debit guarantee. If you would like to pay by Direct Debit please contact us. Please note that this service is only available for Co-op Homes' tenants.

Telephone 

You can call us directly to pay over the telephone with a debit  card . Simply call us on 020 3166 2608 and one of our advisers will be pleased to help you.

Online or telephone banking

(Co-op Homes' tenants only)

If you use Internet Banking and are a Co-op Homes' tenant, you can always pay directly from your bank account into ours. The details you require are
  • ACCOUNT NAME: CO-OP HOMES
  • SORT CODE 30 - 80 - 12
  • ACCOUNT NUMBER 10881868
  • REFERENCE (your rent account number)

Co-op members should refer to their own pages for their individual co-op's bank account details or payments might not appear on the correct account

Allpay Card

The Allpay card is a plastic swipe card with your name and rent account number on it. It isn't a credit or debit card but you can use it with cash, cheque or debit card at any Post Office or Payzone or Paypoint outlets. Cards are normally issued at the start of a tenancy but we can supply you with another one at any time if you send us an email 

You can also use Allpay card over by ringing the automated payment service on 0844 557 8321 or by using their dedicated webpage at www.allpayments.net

 My Tenancy

Using your My Tenancy account and details from your Allpay card, you can click the link directly on your rent statement in My Tenancy to make an immediate payment with a debit card. Alternatively, visit www.allpayments.net

Cheque

Made payable to your landlord with your name, address and rent account number on the reverse and sent to us at Co-op Homes, 8 Waldegrave Road, Teddington, TW11 8GT

Problems paying your rent? 

You should tell us straight away if you're having difficulties paying your rent. We would be pleased to provide you with free advice and do our best to help you bring your rent account back up to date. It is extremely important that you make contact with us as soon as you start having financial difficulties as we can only help you once we know there is a problem.