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Compliments and Complaints

We know that things sometimes go wrong and it really helps if you let us know straight away so that we can put things right as quickly as possible. We try to learn from our mistakes and our Customer Focus Group helps us to review how we have dealt with complaints.

We want you to enjoy the experience of living in our homes so please tell us if you are happy or unhappy with the services you receive or with other issues related to your housing. If you have children or other family members living with you we want them to be as happy as you are and therefore we regard meeting their current housing needs as important as yours.

We are committed to providing quality customer service to all our residents and to help us achieve this we are open to comments, compliments, suggestions and complaints from customers on any part of the organisation so we can continually improve our service.

Document Consultation

We'd also like to hear what you think about our documents, standards and policies as they are reviewed. Is there any other information you would like us to add? Have we missed anything? Your views on our services and performance is crucial and we would be really pleased if you would like to be involved in how we shape our services to you and all our customers as well as the information we produce.

Giving feedback is easy

Whether you’re delighted or unhappy with any aspect of our service please let us know: If you want to compliment one of our team for giving you really good service, please click here.  If you have a problem with any Co-op Homes service, please click here. We will do everything we can to put your problem right as soon as possible.